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FAQ

 

What is a Non-Flyer Guest Package?
A Non-Flyer Guest Package is designed for friends and family members who want to join in on the pre and post flight activities but would rather keep both feet on the ground. The Non-Flyer Guest Package includes ZERO-G Merchandise and attendance at the pre-flight briefing and Re-gravitation Celebration. The price of the Non-Flyer Guest Package is $195. Please note that guests will not be admitted into the Training Facility if a reservation is not confirmed.
How long does the flight last? How long will I feel weightless?
The flight portion of a ZERO-G Experience® lasts approximately 90 to 100 minutes. During the flight 12-15 parabolas are performed each providing about 30 seconds of reduced gravity or weightlessness. By the end of the flight you will log about 6-7 minutes of reduced gravity - that's about as much zero-gravity time as Alan Shepard experienced on America's first human spaceflight.
Are parabolic flights safe?
Parabolic flights are extremely safe and have been flown for the past 50 years by NASA, The Russian Space Program and European Space Agency.
Are there any medical restrictions?
All passengers will be asked to sign a Medical History Form that includes a series of questions pertaining to certain medical conditions. If you do not have any of these conditions, it will not be necessary to consult with a doctor. If you do have any of the indicated conditions, you must confer with your personal physician and obtain his/her sign-off. If you are pregnant, have heart or back problems, you should consult your physician to see if this experience is appropriate for you.
WHAT ARE THE DISTINCTIONS BETWEEN THE GOLD, SILVER AND BLUE FLOATING ZONES?
The aircraft is segmented into three Floating Zones; gold, silver and blue. Each Floating Zone contains 12 participants and delivers equal floating time and space. Each section provides the same ZERO-G Experience® as the next.
Are there age restrictions?
Children 8 years of age or older can experience weightlessness aboard G-FORCE ONE®. Children under the age of 14 must be accompanied by a parent or legal guardian. Each child under the age of 10 must be accompanied by a parent or legal guardian.

ZERO-G has no age limit and has enjoyed the attendance of several passengers in their 90’s.
Will I experience Motion Sickness?
It is very unlikely that you will experience motion discomfort. The ZERO-G Experience® was designed to provide flyers a fun and pleasant experience, and over the years we have succeeded in reducing the number of flyers who experience motion discomfort on G-FORCE ONE.   Today, very few people experience uneasiness or nausea during the flight.

However, if you are prone to motion discomfort, here are some suggestions we encourage you to consider.
  • Use of over the counter medication: Dramamine and Meclizine are most common and often used by our flyers.  Other products, such as MotionEaze or Sea Band, have also been used by our past flyers. These non prescription medicines are widely available and can be found at most drugstores.
  • Consultation with your physician: If you feel that over the counter medications are not sufficient, we strongly recommend that you consult your physician to discuss your options including prescription medicines.
During the preflight training, we provide some useful tips on in-flight movements that will help you reduce your chance of getting sick.  Unlike the astronauts in training, our flyers will experience between 12-15 parabolas, which is enough to have fun, but not long enough to cause motion discomfort.
What is ZERO-G’s Refund and transfer policy?
Once a ZERO-G Experience® or Non-Flyer Package is purchased, your reservation is nonrefundable and cannot be changed. However, it is transferable; you may provide the name of a passenger to take your place up to five business days prior to flight day.

The purchaser acknowledges that all passengers will be required to agree to the terms and conditions of ZERO-G, will attend all pre-flight training and sign all flyer registration forms including a liability waiver and medical declaration prior to flight. In the event that a passenger is unable to meet these terms and conditions, it is the responsibility of the purchaser to transfer the reservation to a passenger who does accept the terms and conditions and notify ZERO-G.

ZERO-G has the right to reschedule a flight for any reason. This includes, but is not limited to: canceled airspace, mechanical and/or maintenance, and minimum required passengers. ZERO-G will inform passengers of a rescheduled flight by written notice as soon as a rescheduled date is set. The purchaser has three business days to choose either a full refund or an alternate scheduled flight date within 12 months of the original flight date. If no choice is made within three business days the purchaser will forfeit the right to a refund and must fly on the rescheduled flight or lose the purchase price.

In the unlikely event that any condition prevents ZERO-G from flying, ZERO-G will make its best effort to reschedule the flight within 48 hours of the scheduled flight. If ZERO-G is unable to reschedule a flight or you are unable to fly on the rescheduled flight, the purchaser can either receive a full refund or book a seat on any other available ZERO-G flight within 12 months of the original scheduled flight. The extent of ZERO-G’s liability is limited to refund of the price paid for the ZERO-G Experience and/or Non-Flyer Package.

ZERO-G is not responsible for any expenses incurred by the purchaser or passenger due to rescheduled and/or canceled flights. ZERO-G strongly encourages the purchase of trip cancellation insurance for all passengers.